Return Address: our Store (bring-in)
Delivery Information: We do not delivery to Customer yet. Goods needs to be collected in our store.
Voluntary Code for the return of goods by you to us:
This code only applies as between you and us if you are a consumer. This code is intended to promote good relations between you and us. The code is entirely voluntary and does not affect your statutory rights.
Important
In individual circumstances the provisions of the voluntary code may be more or less favourable to you than your statutory rights. You are free to withdraw from the operation of the code at any time and pursue your statutory rights. If you are in any doubt about your statutory rights you may wish to consult a solicitor or customer affairs dept.
The Code
We recognise that goods supplied by us to you may not meet your expectations. In our experience there are many reasons why that may happen. Examples of those reasons include a defect in the goods at the point of delivery to you, incompatibility with existing components within your system, poor installation or simply slower performance than you require.
We are not able to establish why the goods have failed to meet your expectations without an opportunity of inspecting and testing the goods.
In any case where the goods fail to meet your expectations we invite you to return them to us with an explanation of the problem.
In any case where we agree that the problem has arisen because of a defect in the goods at the point of delivery to you:
we will refund the cost of the goods to you if returned within 15 days of the date of delivery; in any other case we will replace the goods or provide you with a credit for the cost of the goods.
In every case where you return goods upon the basis that there was a defect in the goods at the point of delivery to you we will inspect and test the goods.
Insofar as it may be established that there was no defect in the goods at the point of delivery to you, we reserve the right to charge you EUR20 as a contribution towards the cost of inspecting and testing the goods.
In any case where it is established that there was no defect in the goods at the point of delivery to you
- we will nonetheless try to assist you in resolving the problem
- depending upon the age and condition of the goods, we may be prepared to accept the return of the goods subject to a restocking charge and refund or credit the balance of the costs of the goods.
- insofar as the age or condition of the goods is such that we are unable to accept their return, we will redeliver the goods to you. You agree to pay to us the reasonable cost of re-delivering the goods to you.
Rejection of the goods:
- If you properly reject any of the goods which are not in accordance with the contract you shall nonetheless pay the full price for such goods unless you return such goods to us at your cost before the date when payment of the price is due.
Return of goods which are in accordance with the contract:
- No goods delivered to you which are in accordance with the agreement will be accepted for return by us without our prior written approval (in accordance with our returns authorization procedure) and on terms to be determined at our absolute discretion.
- If we agree to accept any such goods for return you shall be liable to pay handling charges. Such goods must be returned by you to us carriage-paid and in the original packaging.
- Goods which are in accordance with the agreement and are returned without our prior written approval may at our absolute discretion be returned to you or stored at your cost without prejudice to any other rights or remedies we may have.
- The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The warranty does not cover:
- Defective products due to any malfunction, fire, overheating, flood, accident, negligence, misuse, improper handling/operation, acts of God and damages caused by over/under voltages, lightning and liquids.
- Products that have been damaged due to unprofessional installation, repair, alteration or modification.
- Consumables or parts requiring replacement due to wear and tear (e.g. ink, optical storage, keyboards, mice, touchpads, batteries, fuses, light bulbs, projector bulbs, charging ports, etc)
- Products with serial number label defaced, modified or removed.
- Value/standard power supplies.
- Printers which have been used with non-original cartridges/toners during any part of the warranty period.
- Operating systems, Windows updates, software corruption, computer viruses/spyware/malware, games and incorrect firmware upgrades.